Shipping Policy — Burellis

Last Updated: September 17, 2026

At Burellis, we want your order to arrive safely and conveniently. This Shipping Policy explains how we process and ship orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding U.S. federal holidays. During holidays, promotions, or periods of unusually high order volume, processing may take additional time.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Within the USA

Burellis currently focuses on serving customers within the United States.

Available shipping methods, delivery estimates, and shipping charges will be displayed during checkout based on your shipping address and the items in your order.

Estimated delivery times may vary depending on the destination, shipping carrier, weather, and other circumstances outside our control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Burellis may offer promotional shipping options, including free-shipping promotions. Any applicable promotion will be displayed on our website or during checkout.

4. Order Tracking

After your order has shipped, you may receive a confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

If your tracking information has not updated for an extended period, please contact us and provide your order number.

5. Delivery Delays

While we work to process orders promptly, delivery dates are estimates and are not guaranteed.

Delays can occur because of:

• Severe weather

• Carrier disruptions

• Holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Other circumstances outside our control

If your order is delayed, we recommend checking the tracking information first. You can also contact us for assistance.

6. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at:

Email: diltylaygya@outlook.com
Phone: +1 254-394-0954

We will do our best to assist you before the order is shipped. However, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

7. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate the package, contact us so we can help you determine the appropriate next steps.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging

• A brief description of the problem

Our customer service team will review the information and assist you according to our applicable return or replacement policy.

9. Multiple Items in an Order

If your order contains multiple products, items may occasionally arrive in separate packages depending on availability and fulfillment arrangements.

You may receive separate tracking information when applicable.

10. P.O. Boxes and Military Addresses

Shipping availability for P.O. Boxes, APO, FPO, and DPO addresses may depend on the shipping method and destination. Available options will be shown during checkout when applicable.

11. International Shipping

Our primary shipping service is currently focused on customers within the United States. If international shipping becomes available for your location, eligible destinations and shipping options will be displayed at checkout.

12. Contact Us

If you have any questions about your order or shipping, please contact Burellis:

📧 Email: diltylaygya@outlook.com
📞 Phone: +1 254-394-0954

We appreciate your business and thank you for choosing Burellis.