• FAQs

FAQs

Frequently Asked Questions (FAQs) — Burellis

1. What does Burellis sell?

Burellis offers a wide selection of reusable drinkware, including plastic, stainless steel, lightweight steel, insulated, and handmade bottles. We also offer kids' bottles, travel mugs, coffee cups, and bottle accessories.

2. What types of water bottles do you offer?

Our collection includes:

  • Water Bottles

  • NBA Water Bottles

  • NFLPA Bottles

  • Kids Water Bottles

  • Insulated Water Bottles

  • Lightweight Steel Bottles

  • BPA-Free Bottles

  • Handmade Bottles

  • Travel Mugs & Coffee Cups

3. What bottle sizes are available?

Our selection includes several sizes, including:

  • 11–13 oz

  • 17–20 oz

  • 32–40 oz

  • 12 oz Travel Mugs & Coffee Cups

Please check the individual product page for the exact capacity of each product.

4. What materials are your bottles made from?

Depending on the product, our bottles may be made from plastic, stainless steel, lightweight steel, BPA-free materials, or handmade materials. The specific material is listed on each product page.

5. What is the difference between Wide Mouth and Standard Mouth bottles?

Wide Mouth bottles have a larger opening, which can make filling and cleaning easier. Standard Mouth bottles have a narrower opening and offer a more traditional drinking experience.

We recommend checking the individual product description for the exact specifications.

6. Do you sell bottles for children?

Yes. We offer a dedicated Kids Water Bottles collection with options designed for everyday use by children.

7. Do you offer sports-themed bottles?

Yes. Burellis carries NBA Water Bottles and NFLPA Bottles for customers looking for sports-inspired drinkware.

8. Do you sell bottle accessories?

Yes. Our Xtras & Add-Ons collection includes accessories such as:

  • Paracords

  • Boots

  • Caps

  • Other bottle accessories

Availability varies by product.

9. Are your bottles reusable?

Many of our products are designed as reusable drinkware. Please review the individual product description for specific care, cleaning, and usage instructions.

10. Are your bottles BPA-free?

Some products in our collection are specifically identified as BPA-free. Please check the product description before purchasing if BPA-free construction is important to you.

11. How do I choose the right bottle size?

Consider how you plan to use the bottle. Smaller sizes can be convenient for shorter outings, while 32–40 oz bottles may be suitable when you want a larger beverage capacity. Always check the product's listed capacity before ordering.

12. How do I care for my bottle?

Care instructions can vary depending on the material and design. Please follow the care instructions provided on the individual product page or packaging. If you have questions about a specific product, contact our customer support team.

13. How can I contact Burellis?

Our customer support team is available through:

Email: diltylaygya@outlook.com
Phone: +1 254-394-0954

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

14. Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. Because orders may enter processing shortly after they are placed, we cannot guarantee that a change or cancellation will be possible.

15. How can I track my order?

Once your order has been shipped, you will receive tracking information when available. Use the tracking details provided in your shipping confirmation to follow your package.

16. What if I receive the wrong or damaged product?

Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number and clear photos of the product/package so our team can review the issue and assist you.

17. Do you offer returns or exchanges?

Returns and exchanges are subject to our current Return & Refund Policy. Please review that policy before sending an item back, as eligibility can depend on the product's condition and the reason for the return.

18. Is my payment information secure?

We use Shopify's checkout and available payment-security features to process orders. Payment options displayed at checkout depend on the payment methods enabled for the store.

19. Do you ship within the USA?

Burellis is a USA-based store serving customers in the United States. Available shipping destinations, rates, and delivery estimates are displayed during checkout.

20. How can I get help if I have another question?

We're happy to help. Contact us at:

📧 diltylaygya@outlook.com
📞 +1 254-394-0954

Our goal is to make your shopping experience with Burellis simple, convenient, and reliable.